I have been happy with Ken Orr in service he's very courteous and helpful. Ken has always went above and beyond to take care of me and my car. I love him as a service advisor.

Hands down the best car buying experience! They put the human element into buying a car. Arkeem, Eric, and Povl all not only listened but understood our needs, wants, and concerns and addressed each of them. There was ZERO pressure to make a decision, it was clear they wanted a happy customer, not just a sale. Once we made our decision, paperwork was done quickly but not rushed. We actually laughed and enjoyed signing car loan documents😄. I’ve purchased Dodge, Kia, Ford, Subaru, and Hyundai from other dealerships but nothing beats the experience at Saffard Brown Hyundai. I cannot recommend this sales team enough!

They could be a little tricky with the pricing in the service department know your pricing and no your materials and keep a eye and ask questions about your service being performed. I felt Steven was playing games with me in the service department area. So I decide to take my business elsewhere.

Worst experience ever brought 2020 Sonata Hybrid in because couldn’t get into car without having to use key to open hidden key access. After being able to start car with key fob against start button was able to bring in for service waited almost a month to get back same problem two weeks latter. Dealer had car for almost 4 months waiting for 12 volt battery. We got back car and traded it in for a different car manufacturer. Will never buy another Hyundai. Car had 27000 miles on it.

I worked with Billy on the purchase of our 2016 Ford Explorer. I drove about 2 1/2 hours to test drive and purchase the vehicle. Prior to going to the dealership, I was talking with Billy via phone call and text. Billy was very responsive and was very honest about the overall condition of the vehicle. I’ve had some rough experiences with car salesman’s but can honestly say Billy went above and beyond to make sure my needs were met. He was very accommodating and made the trade in/purchase process very easy. Thanks Billy!

Came in to get my car serviced. Ken left me a video updating me about the maintenance and process which I greatly appreciated. Been going here for three years to get my car serviced and it has always been a solid experience.

I was in touch with Martin here and he was very kind and super helpful

Our experience at Safford Brown Hyundai Manassas was EXTRAORDINARY. Not only do we LOVE our Palisade purchase, but it was the easiest vehicle purchase we have made yet. Arkeem and Carroll worked seamlessly to help us find the right vehicle for our family’s needs. They had answers to all of our questions and knew when to give my husband and I space to deliberate. Povl, the Sales Manager, was incredibly easy to work with. HIGHLY RECOMMEND!

I would leave zero stars if possible! We have had nothing but issues with this dealership. I will start with the car itself. We are having starter issues as well as stalling issues with our 2023 Santa Fe that we purchased new in April 2023. We have had the car to service twice with no resolve. This is our only car and they refuse to allow us a loaner so this coming Friday we are paying out of pocket for a rental car in order to drop the car off for the day. We have provided video as well as spoken with the service manager Sam on the phone and his solution was to make us an appointment for October 21st to drop the car - after knowing we are having major issues with the car starting and stalling. He didn't even follow up with us after telling us he would. Also, each time we have been in for service, we are never acknowledged, all the advisors are sitting behind the desk on their cell phones and we have to say loudly hello in order for someone to look up. Next issue is refund of warranties purchased through the dealership at time of purchase. We requested with Mr. Wise in finance on 08-08-2024 that the paperwork be sent to the two companies to cancel three warranties. I followed up with the warranty companies end of August and they had never received the paperwork. I attempted to contact Mr. Wise in finance several times. He would never respond so we went to the dealership and met with Kerri in finance. Not only was she rude, she was not helpful either. They blame accounting for everything. I have now confirmed with the warranty companies all three have been cancelled but the dealership is responsible for refunding two of the three to the bank. Again, nobody is helping or providing us any type of contact information for accounting - which is who finance keeps blaming for the delay. We are now waiting again with no resolve. I have filed a complaint with BBB with no response. We have searched online for someone higher up in the company to contact but we keep getting routed back to the dealership. Our hope is to get rid of this lemon and never have to deal with this dealership again. This experience has turned us off of the brand itself - we will never purchase another Hyundai again. This is the worst all around experience we have ever had with a car brand or dealership. I would not recommend them to my worst enemy.

5 Star Service! My Sales Consultant David Menjivar met my needs with ease. He was very knowledgable & friendly. Highly recommend purchasing your next vehicle from Safford Brown Hyundai Manassas!

It was a very good experience buying my car with them, Akeem was my salesman, very friendly and with good customer service, in general all the staff was very friendly, I really recommend this place if you need to buy a car.

Recently purchased a vehicle from Arkeem Dennis. I inquired about a vehicle that was not in stock but Arkeem helped me reserve the vehicle and kept me updated throughout the whole process. Arkeem was very patient as I had a lot of questions and concerns but he made the transaction as smooth as possible. Eric Demby also helped out a lot with the sale and although there was a lot of back and forth, he made everything perfect for me at the end. Would highly recommend reaching out to Arkeem Dennis if you would like to purchase a car.

Service was excellent and the people was knowledgeable, courteous, And very friendly, I want to thank them for all their help diagnosing my car and fixing my car

(Translated by Google) Pleasant (Original) Agradable